Frequently Asked Questions
Everything you need to know about our luxury collections and services.
Are all products at Iguana Sell authentic?
Yes, we are authorized dealers for every brand we carry. All items are 100% authentic, brand new, and come in their original packaging with the full manufacturer's warranty.
How long does shipping take and what is the cost?
We offer express worldwide shipping. Delivery typically takes 2-4 business days depending on your location. Shipping costs are calculated at checkout, and we offer free shipping on orders above a specific threshold.
What is your return policy?
We provide a 30-day return window from the date of delivery. Items must be in their original, unused condition with all tags and protective films intact to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers. For select regions, we also offer installment payment options through Klarna or Affirm.
Do I have to pay customs duties and taxes?
For orders within the European Union, VAT is included. For international orders outside the EU, the customer is responsible for any import duties and local taxes applied by their country's customs office.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your shipment in real-time.